CITI Program Outage History

CITI Program is up right now

CITI Program had 4 outages in the last 2 years totaling 20h 20m of downtime — averaging 0.2 incidents per month.

There were 4 CITI Program outages since October 28, 2024 totaling 20h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.citiprogram.org

Minor June 12, 2025

Investigating – Third-party incident (Cloudflare)

Detected by Pingoru
Jun 12, 2025, 06:30 PM UTC
Resolved
Jun 12, 2025, 08:37 PM UTC
Duration
2h 6m
Affected: Website - about.citiprogram.org
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:30 PM UTC

    Our informational website about.citiprogram.org is currently unavailable. Our LMS website and reporting services are still fully operational. To log in to the LMS, please visit https://www.citiprogram.org/login

  2. investigating Jun 12, 2025, 06:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 06:45 PM UTC

    Our upstream provider, Cloudflare, is reporting an ongoing issue affecting several of its services. Because about.citiprogram.org is delivered through Cloudflare, visitors may experience intermittent loading errors. We’re monitoring Cloudflare’s progress and will update this page when we have more information. For real-time details, see Cloudflare’s incident notice: https://www.cloudflarestatus.com/incidents/25r9t0vz99rp

  4. resolved Jun 12, 2025, 08:37 PM UTC

    The about.citiprogram.org site is now available.

Read the full incident report →

Critical March 24, 2025

LMS unavailable

Detected by Pingoru
Mar 24, 2025, 11:09 AM UTC
Resolved
Mar 24, 2025, 12:28 PM UTC
Duration
1h 19m
Affected: LMS
Timeline · 4 updates
  1. investigating Mar 24, 2025, 11:09 AM UTC

    We are currently investigating an issue with the LMS. We will provide updates once they become available. Thanks for your understanding.

  2. identified Mar 24, 2025, 11:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 24, 2025, 11:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2025, 12:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 19, 2024

Slow delivery of LMS Emails

Detected by Pingoru
Dec 19, 2024, 08:16 PM UTC
Resolved
Dec 20, 2024, 11:15 AM UTC
Duration
14h 59m
Affected: Email Services
Timeline · 3 updates
  1. identified Dec 19, 2024, 08:16 PM UTC

    Our email provider is experiencing degraded performance. Emails sent from the LMS, including username reminders and password resets, may be delayed.

  2. identified Dec 20, 2024, 11:14 AM UTC

    Email service has been restored. Our email provider has informed us that their engineering team has resolved the issue and taken steps so that it does not reoccur.

  3. resolved Dec 20, 2024, 11:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2024

Tax Calculation Issues Prevent Purchases

Detected by Pingoru
Oct 28, 2024, 10:44 PM UTC
Resolved
Oct 29, 2024, 12:40 AM UTC
Duration
1h 55m
Affected: LMS
Timeline · 2 updates
  1. investigating Oct 28, 2024, 10:44 PM UTC

    We are currently investigating an issue with our tax calculation service provider. Users will not be able to make CE or independent learner purchases via the LMS while the tax calculation service is unavailable.

  2. resolved Oct 29, 2024, 12:40 AM UTC

    CE and independent learner purchases via the LMS are now available.

Read the full incident report →