CITI Program incident

Tax Calculation Issues Prevent Purchases

Minor Resolved View vendor source →

CITI Program experienced a minor incident on October 28, 2024 affecting LMS, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 10:44 PM UTC
Resolved
Oct 29, 2024, 12:40 AM UTC
Duration
1h 55m
Detected by Pingoru
Oct 28, 2024, 10:44 PM UTC

Affected components

LMS

Update timeline

  1. investigating Oct 28, 2024, 10:44 PM UTC

    We are currently investigating an issue with our tax calculation service provider. Users will not be able to make CE or independent learner purchases via the LMS while the tax calculation service is unavailable.

  2. resolved Oct 29, 2024, 12:40 AM UTC

    CE and independent learner purchases via the LMS are now available.