CITI Program experienced a minor incident on December 19, 2024 affecting Email Services, lasting 14h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Email Services
Update timeline
- identified Dec 19, 2024, 08:16 PM UTC
Our email provider is experiencing degraded performance. Emails sent from the LMS, including username reminders and password resets, may be delayed.
- identified Dec 20, 2024, 11:14 AM UTC
Email service has been restored. Our email provider has informed us that their engineering team has resolved the issue and taken steps so that it does not reoccur.
- resolved Dec 20, 2024, 11:15 AM UTC
This incident has been resolved.