Cisco Intersight experienced a critical incident on May 23, 2021 affecting Intersight Portal, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 23, 2021, 08:24 PM UTC
We have identified an issue on a core service and we are working on a fix. Service is temporarily affected. Stay tuned for updates.
- identified May 24, 2021, 11:58 AM UTC
Cisco is restoring the core services causing Cisco Intersight intermittent issues. We continue to address the issues with the highest priority.
- identified May 24, 2021, 09:39 PM UTC
Intersight services other than Workload Optimizer & Statistics Collection are now operational, but are seeing increased latencies. We are working on addressing the latency issues and restoring the Workload Optimizer & Statistics Collection services.
- identified May 25, 2021, 12:50 AM UTC
Cisco Intersight services other than Workload Optimizer are now operational. Some users may experience latency as we continue restoration.
- identified May 26, 2021, 12:01 AM UTC
Cisco Intersight services other than Workload Optimizer are now operational, but in a degraded state. Some users may experience latency or a degraded experience as we continue restoration.
- identified May 26, 2021, 06:58 AM UTC
Cisco Intersight services have now been stabilized. Workload Optimizer service is being brought back up online and will be available to customers using the service through the next 9 hours.
- monitoring May 26, 2021, 05:41 PM UTC
Cisco Intersight services, including the Workload Optimizer service, are now fully operational.
- resolved May 26, 2021, 06:00 PM UTC
Cisco Intersight services are restored. Steps have been taken to mitigate the risk of similar incidents in the future. Thank you to our customers and partners for their patience during the resolution of this issue.