Cisco CES incident

Service Degradation In Attachment Analysis - EU region

Minor Resolved View vendor source →

Cisco CES experienced a minor incident on August 21, 2026, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 07:44 AM UTC
Resolved
Aug 21, 2026, 11:01 AM UTC
Duration
3h 17m
Detected by Pingoru
Aug 21, 2026, 07:44 AM UTC

Update timeline

  1. investigating Aug 21, 2026, 07:44 AM UTC

    We are currently experiencing service degradation in attachment analysis in EU region. ESA/CES deployments uploading attachments to EU Secure Malware Analytics may experience attachment analysis and email processing delays. The team is investigating the issue and working to restore normal service as soon as possible.

  2. monitoring Aug 21, 2026, 11:01 AM UTC

    We have implemented a fix for the attachment analysis degradation in the Europe region. Our team is now monitoring the results to ensure stability. Normal email processing is currently resuming. We will provide further updates as they become available.

  3. resolved Aug 21, 2026, 11:01 AM UTC

    The attachment analysis issue in the Europe region is now resolved, services have returned to normal. Our teams have confirmed that all systems are healthy. Thank you for your patience.