Circular Ring incident

Score calculator has high amount of errors

Minor Resolved View vendor source →

Circular Ring experienced a minor incident on October 30, 2022 affecting Biometrics Processing, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2022, 07:10 PM UTC
Resolved
Oct 30, 2022, 09:41 PM UTC
Duration
2h 31m
Detected by Pingoru
Oct 30, 2022, 07:10 PM UTC

Affected components

Biometrics Processing

Update timeline

  1. monitoring Oct 30, 2022, 07:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. monitoring Oct 30, 2022, 07:23 PM UTC

    The score processing should now be executed properly. All the ring synchronizations that have been lost will be replayed, all users should have their scores in few hours from now.

  3. monitoring Oct 30, 2022, 09:18 PM UTC

    We are continuing to restore and replay calculated scores.

  4. resolved Oct 30, 2022, 09:41 PM UTC

    This incident have been resolved. All the missing scores should now be available to their respective users.