Circular Ring experienced a minor incident on February 25, 2023 affecting Biometrics Processing, lasting 15d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Biometrics Processing
Update timeline
- investigating Feb 25, 2023, 06:43 PM UTC
Steps and cardio points may be displayed incorrectly in some cases in the graphs. Please note that the data is not lost and will be restored when the issue is fixed.
- identified Mar 06, 2023, 08:41 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 06, 2023, 05:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 06, 2023, 10:41 PM UTC
We have run several data calculations during the last 6 hours. It is possible that you have encountered some difficulties to synchronize your data, don't worry all your data should be displayed now. Thank you for your understanding.
- resolved Mar 13, 2023, 03:37 PM UTC
This incident has been resolved.