Circular Ring incident

Service slowdown

Critical Resolved View vendor source →

Circular Ring experienced a critical incident on June 8, 2023 affecting API and Biometrics Processing, lasting 7d 21h. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2023, 12:27 PM UTC
Resolved
Jun 16, 2023, 09:41 AM UTC
Duration
7d 21h
Detected by Pingoru
Jun 08, 2023, 12:27 PM UTC

Affected components

APIBiometrics Processing

Update timeline

  1. identified Jun 08, 2023, 12:27 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 09, 2023, 04:35 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 13, 2023, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 16, 2023, 09:41 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 16, 2023, 09:41 AM UTC

    This incident has been resolved.