Circular Ring experienced a critical incident on February 19, 2024 affecting Biometrics Processing, lasting 5d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 19, 2024, 08:55 AM UTC
We would like to inform you that the processing of data is currently experiencing a slowdown. You may notice a delay in the progression to the third stage of processing. Rest assured that our team is actively working to resolve this issue as quickly as possible. Once the processing reaches the third stage, you may leave the app and revisit your data at a later time. We apologize for any inconvenience this may cause and appreciate your understanding.
- identified Feb 22, 2024, 09:57 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 22, 2024, 04:32 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 23, 2024, 01:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2024, 09:59 AM UTC
This incident has been resolved.