Circular Ring experienced a major incident on September 10, 2025 affecting API and Identity Service and 1 more component, lasting 5d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2025, 08:24 AM UTC
## 🚨 **Emergency Maintenance - Database Performance Optimization** **Impact:** Service Degradation ### **What's happening:** We're currently investigating unusual slowness and temporary crashes affecting our servers. This is our top priority, and a fix is underway. Service should stabilize after a scheduled maintenance. Thank you for your patience! Also we're performing critical database optimizations to resolve performance issues and improve system stability. ### **Expected Impact:** - Brief service interruptions during maintenance window - Temporary reduction in data processing capacity - Some features may be temporarily unavailable ### **Updates:** - Real-time updates will be posted here - No action required from users - Services will automatically resume ### **Post-Maintenance:** - Improved performance and reliability (x3 or x5 performances) - Reduced connection errors - Faster response times
- investigating Sep 10, 2025, 08:24 AM UTC
We are continuing to investigate this issue.
- resolved Sep 15, 2025, 09:20 AM UTC
This incident has been resolved.