CircleLoop incident

Intermittent inbound calls on iPhone and Android apps

Major Resolved View vendor source →

CircleLoop experienced a major incident on February 1, 2019 affecting Inbound calls, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2019, 12:11 PM UTC
Resolved
Feb 01, 2019, 01:27 PM UTC
Duration
1h 16m
Detected by Pingoru
Feb 01, 2019, 12:11 PM UTC

Affected components

Inbound calls

Update timeline

  1. investigating Feb 01, 2019, 12:11 PM UTC

    Inbound calls are intermittently failing to reach iPhone and Android apps. This is not impacting the desktop apps or web app. We're investigating the issue and will provide a further update shortly.

  2. identified Feb 01, 2019, 12:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 01, 2019, 12:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 01, 2019, 01:27 PM UTC

    This incident has been resolved.