CircleLoop incident

Issue establishing outbound calls, or receiving audio on inbound calls

Minor Resolved View vendor source →

CircleLoop experienced a minor incident on November 26, 2019 affecting Inbound calls and Outbound calls, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2019, 01:15 PM UTC
Resolved
Nov 26, 2019, 02:19 PM UTC
Duration
1h 4m
Detected by Pingoru
Nov 26, 2019, 01:15 PM UTC

Affected components

Inbound callsOutbound calls

Update timeline

  1. investigating Nov 26, 2019, 01:15 PM UTC

    We are currently investigating this issue.

  2. identified Nov 26, 2019, 01:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 26, 2019, 02:19 PM UTC

    A fix for this issue has been now deployed and our testing shows calls are now establishing correctly. We will keep monitoring for any recurrence.