CircleLoop incident

Calls not connecting

Notice Resolved View vendor source →

CircleLoop experienced a notice incident on December 3, 2019 affecting Inbound calls and Outbound calls, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2019, 03:00 PM UTC
Resolved
Dec 03, 2019, 03:34 PM UTC
Duration
33m
Detected by Pingoru
Dec 03, 2019, 03:00 PM UTC

Affected components

Inbound callsOutbound calls

Update timeline

  1. investigating Dec 03, 2019, 03:00 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 03, 2019, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 03, 2019, 03:34 PM UTC

    The issue appears to be fully resolved and the faulty node has been retired. We're looking into underlying causes and mitigation steps to prevent recurrence.