CircleLoop incident

High incidence of calls to SNOM devices not ringing

Minor Resolved View vendor source →

CircleLoop experienced a minor incident on January 15, 2020 affecting Inbound calls, lasting 7d 19h. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2020, 04:05 PM UTC
Resolved
Jan 23, 2020, 11:19 AM UTC
Duration
7d 19h
Detected by Pingoru
Jan 15, 2020, 04:05 PM UTC

Affected components

Inbound calls

Update timeline

  1. investigating Jan 15, 2020, 04:05 PM UTC

    We are currently investigating reports of inbound calls not ringing on certain SNOM desk phones.

  2. monitoring Jan 22, 2020, 06:40 PM UTC

    We believe we have resolved these ongoing issues and performance should be back to normal. We are continuing monitoring to confirm this is fully resolved.

  3. resolved Jan 23, 2020, 11:19 AM UTC

    This incident has been resolved.