CircleLoop incident

Inbound calls to UK national/geographic numbers failing, outbound calls not connecting

Major Resolved View vendor source →

CircleLoop experienced a major incident on January 23, 2020 affecting Inbound calls and Outbound calls, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2020, 11:27 AM UTC
Resolved
Jan 23, 2020, 12:04 PM UTC
Duration
37m
Detected by Pingoru
Jan 23, 2020, 11:27 AM UTC

Affected components

Inbound callsOutbound calls

Update timeline

  1. investigating Jan 23, 2020, 11:27 AM UTC

    We are aware of an issue with one of our telephony partners affecting the majority of calls. We are investigating as a priority.

  2. resolved Jan 23, 2020, 12:04 PM UTC

    This has now been resolved and we are monitoring for any potential recurrence.