CircleLoop incident

Degraded Performance

Minor Resolved View vendor source →

CircleLoop experienced a minor incident on April 14, 2023 affecting Outbound calls and API, lasting 22h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2023, 01:02 PM UTC
Resolved
Apr 15, 2023, 11:04 AM UTC
Duration
22h 2m
Detected by Pingoru
Apr 14, 2023, 01:02 PM UTC

Affected components

Outbound callsAPI

Update timeline

  1. investigating Apr 14, 2023, 01:02 PM UTC

    Multiple reports of performance issues - linked to outbound calling and logging in. Issue is affecting less than 20% of the customer base. Currently under investigation.

  2. investigating Apr 14, 2023, 01:40 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 14, 2023, 02:32 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 14, 2023, 03:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 15, 2023, 11:04 AM UTC

    This incident has been resolved.