CircleLoop incident

Outbound Call issues

Minor Resolved View vendor source →

CircleLoop experienced a minor incident on May 10, 2023 affecting Inbound calls and Outbound calls, lasting 56d 3h. The incident has been resolved; the full update timeline is below.

Started
May 10, 2023, 08:30 AM UTC
Resolved
Jul 05, 2023, 11:46 AM UTC
Duration
56d 3h
Detected by Pingoru
May 10, 2023, 08:30 AM UTC

Affected components

Inbound callsOutbound calls

Update timeline

  1. investigating May 10, 2023, 08:30 AM UTC

    We have seen a larger volume of reports of outbound calls failing. We are investigating currently investigating the issue. Updates to follow.

  2. investigating May 10, 2023, 08:40 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 10, 2023, 08:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 10, 2023, 08:44 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring May 11, 2023, 11:05 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring May 11, 2023, 11:23 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jul 05, 2023, 11:46 AM UTC

    This incident has been resolved.