CircleLoop incident

Degraded service, inbound calls to mobile numbers & SMS

Minor Resolved View vendor source →

CircleLoop experienced a minor incident on October 12, 2020 affecting Inbound calls, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2020, 09:51 AM UTC
Resolved
Oct 12, 2020, 04:03 PM UTC
Duration
6h 11m
Detected by Pingoru
Oct 12, 2020, 09:51 AM UTC

Affected components

Inbound calls

Update timeline

  1. identified Oct 12, 2020, 09:51 AM UTC

    We have been notified by Three (one of our mobile number suppliers) of a network issue that is impacting inbound calls & inbound & outbound SMS to CircleLoop customers who hold Three mobile numbers. They are currently working to restore service as a priority. Outbound calls are not affected in any way.

  2. monitoring Oct 12, 2020, 01:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 12, 2020, 04:03 PM UTC

    This incident has been resolved.