CircleLoop experienced a notice incident on September 8, 2021 affecting Inbound calls and Outbound calls, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2021, 08:13 AM UTC
We are currently investigating an issue affecting both inbound and outbound calls. In some cases, it appears neither connects as expected.
- investigating Sep 08, 2021, 08:45 AM UTC
Currently still under investigation, calls via app still not working. Further updates to follow.
- identified Sep 08, 2021, 08:49 AM UTC
The cause of the issue has been identified and a partial fix has been implemented. Further updates to follow.
- monitoring Sep 08, 2021, 08:56 AM UTC
A full fix has been implemented and both outbound and inbound calls appear to be working as expected. Continuing to monitor.
- monitoring Sep 08, 2021, 09:09 AM UTC
Inbound and outbound calls appear to be back to full operational standard. Continuing to monitor.
- resolved Sep 08, 2021, 09:36 AM UTC
Service back to full operational standard.