CircleLoop incident
Sign-in and calling issues (iOS and Android)
CircleLoop experienced a minor incident on September 4, 2024 affecting Outbound calls, lasting 106d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 04, 2024, 11:13 AM UTC
We have identified issues affecting the latest version of the CircleLoop application specifically on iOS and Android devices. - Some clients are unable to sign in to the android application - Some clients are having issues initiating outbound calls We are working on a fix which will be available as soon as possible.
- identified Sep 04, 2024, 02:41 PM UTC
Fix has been developed and pending approval from Google and Apple.
- monitoring Sep 04, 2024, 05:29 PM UTC
iOS: A fix has been implemented for the affected users on iOS. Ensure you are on the latest version by uninstalling and reinstalling the app from the app store If you are unable to sign in after updating to the latest version of the app you will need to do a password reset. Android: App still pending approval from Google.
- monitoring Sep 05, 2024, 11:37 AM UTC
We are continuing to monitor for any further issues.
- identified Sep 05, 2024, 11:39 AM UTC
It appears some users are still experiencing sign in issues on both platforms. We're investigating further. Updates to follow
- monitoring Sep 05, 2024, 12:58 PM UTC
We've released a fix for the sign-in issue and we are monitoring the results.
- resolved Dec 19, 2024, 11:22 AM UTC
This incident has been resolved.