Cint incident

Cint Platform Issue: Degraded Performance of Access/Pro, Panel API (CDP), and YourSurveys API

Minor Resolved View vendor source →

Cint experienced a minor incident on April 23, 2024 affecting Access and Supplier API - YourSurveys API and 1 more component, lasting 7h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 03:12 PM UTC
Resolved
Apr 23, 2024, 10:25 PM UTC
Duration
7h 12m
Detected by Pingoru
Apr 23, 2024, 03:12 PM UTC

Affected components

AccessSupplier API - YourSurveys APIAccess ProPanel API (CDP)Respondent Experience - Access/Pro

Update timeline

  1. investigating Apr 23, 2024, 03:12 PM UTC

    We are investigating reports of intermittent slowness in the Access/Pro UI and associated services of the respondent experience. Users of the components impacted may experience slowness when navigating the respondent experience and accessing the Access/Pro UI.

  2. monitoring Apr 23, 2024, 04:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2024, 10:25 PM UTC

    This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.