Cint incident

Cint Platform Issue: Degraded Performance Marketplace

Minor Resolved View vendor source →

Cint experienced a minor incident on June 14, 2024 affecting Supply API (OTS) - Marketplace and Supply Link and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2024, 09:58 AM UTC
Resolved
Jun 14, 2024, 11:04 AM UTC
Duration
1h 5m
Detected by Pingoru
Jun 14, 2024, 09:58 AM UTC

Affected components

Supply API (OTS) - MarketplaceSupply LinkRespondent Experience - Marketplace

Update timeline

  1. investigating Jun 14, 2024, 09:58 AM UTC

    We are investigating reports of degraded performance with the Supply API that may impact Quota overfilling with surveys. If you have updated quotas recently this may result in overfilling. This issue is affecting the Respondent Experience.

  2. identified Jun 14, 2024, 10:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 14, 2024, 10:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 14, 2024, 11:04 AM UTC

    This incident has been resolved.