Cint incident

Cint Platform Issue: Marketplace UI and Marketplace API

Minor Resolved View vendor source →

Cint experienced a minor incident on July 1, 2024 affecting Marketplace UI and Marketplace API, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 03:54 PM UTC
Resolved
Jul 01, 2024, 04:41 PM UTC
Duration
47m
Detected by Pingoru
Jul 01, 2024, 03:54 PM UTC

Affected components

Marketplace UIMarketplace API

Update timeline

  1. investigating Jul 01, 2024, 03:54 PM UTC

    We are investigating reports of increased load times and errors when navigating the Marketplace UI and making requests to the Marketplace API. Users of the components impacted may experience slowness when navigating the survey dashboard or viewing and making updates to surveys.

  2. monitoring Jul 01, 2024, 04:23 PM UTC

    We have implemented a fix and are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

  3. resolved Jul 01, 2024, 04:41 PM UTC

    This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.