Cint incident

Cint Platform Incident: Data Delay in Marketplace Reporting

Minor Resolved View vendor source →

Cint experienced a minor incident on July 5, 2024 affecting Marketplace UI and Marketplace API, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2024, 05:08 PM UTC
Resolved
Jul 05, 2024, 07:05 PM UTC
Duration
1h 56m
Detected by Pingoru
Jul 05, 2024, 05:08 PM UTC

Affected components

Marketplace UIMarketplace API

Update timeline

  1. investigating Jul 05, 2024, 05:08 PM UTC

    We are currently investigating an issue of data delay in Marketplace reporting for survey level reports and account level reports mainly related to respondent session information. Users of the affected components might see a delay in the latest data to be reflected in reporting. This issue does not impact the respondent experience. The impact is only of the delay in the data being recorded in Marketplace reports.

  2. identified Jul 05, 2024, 06:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 05, 2024, 07:05 PM UTC

    This incident has been resolved.