Cint incident

Cint Platform Incident: Data Delay in Marketplace Reporting

Minor Resolved View vendor source →

Cint experienced a minor incident on July 15, 2024 affecting Marketplace UI and Marketplace API, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2024, 11:13 AM UTC
Resolved
Jul 15, 2024, 12:18 PM UTC
Duration
1h 5m
Detected by Pingoru
Jul 15, 2024, 11:13 AM UTC

Affected components

Marketplace UIMarketplace API

Update timeline

  1. investigating Jul 15, 2024, 11:13 AM UTC

    We are currently investigating an issue of data delay in Marketplace reporting for survey level reports and account level reports mainly related to respondent session information. Users of the affected components might see a delay in the latest data to be reflected in reporting as some of the data is still being processed. This issue does not impact the respondent experience. The impact is only of the delay in the data being recorded in Marketplace reports.

  2. monitoring Jul 15, 2024, 11:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 15, 2024, 12:18 PM UTC

    This incident has been resolved.