Cint incident

Cint Platform Issue: Degraded Performance of Marketplace UI, Marketplace API, and Respondent Experience

Minor Resolved View vendor source →

Cint experienced a minor incident on August 6, 2024 affecting Marketplace UI and Marketplace API and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2024, 03:52 PM UTC
Resolved
Aug 06, 2024, 05:24 PM UTC
Duration
1h 31m
Detected by Pingoru
Aug 06, 2024, 03:52 PM UTC

Affected components

Marketplace UIMarketplace APIRespondent Experience - MarketplaceTheorem UI

Update timeline

  1. investigating Aug 06, 2024, 03:52 PM UTC

    We are investigating reports of an increase in errors or latency on the Marketplace UI, Marketplace API, and Respondent Experience. Users of the components impacted may experience issues with loading pages, making API requests, or navigating the respondent experience. Engineering is aware and actively investigating both root causes and a forward path. We will continue to provide updates when new information is available.

  2. monitoring Aug 06, 2024, 04:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 06, 2024, 05:24 PM UTC

    This incident has been resolved.