Cint incident

Cint Platform Issue: Degraded Performance of Marketplace UI, Marketplace API, and Respondent Experience

Minor Resolved View vendor source →

Cint experienced a minor incident on September 26, 2024 affecting Marketplace Login and Marketplace UI and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 08:16 AM UTC
Resolved
Sep 26, 2024, 10:40 AM UTC
Duration
2h 24m
Detected by Pingoru
Sep 26, 2024, 08:16 AM UTC

Affected components

Marketplace LoginMarketplace UISupply API (OTS) - MarketplaceMarketplace APIRespondent Experience - Marketplace

Update timeline

  1. investigating Sep 26, 2024, 08:16 AM UTC

    We are investigating reports of increased errors or latency on the Marketplace UI, Marketplace API, and Respondent Experience. Users of the components impacted may experience issues with loading pages, making API requests, or navigating the respondent experience. Engineering is aware and actively investigating both root causes and a forward path. We will continue to provide updates when new information is available.

  2. monitoring Sep 26, 2024, 08:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 26, 2024, 10:40 AM UTC

    This incident has been resolved.