Cint incident

Cint Platform Issue: Degraded Performance Respondent Experience/ Session

Major Resolved View vendor source →

Cint experienced a major incident on October 9, 2024 affecting Respondent Experience - Marketplace, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2024, 01:25 AM UTC
Resolved
Oct 09, 2024, 03:42 AM UTC
Duration
2h 17m
Detected by Pingoru
Oct 09, 2024, 01:25 AM UTC

Affected components

Respondent Experience - Marketplace

Update timeline

  1. investigating Oct 09, 2024, 01:25 AM UTC

    We are investigating an issue that has impacted the Marketplace Respondent Experience. Some respondents may experience errors when taking surveys and some Marketplace users may encounter errors when testing the respondent flow.

  2. investigating Oct 09, 2024, 01:49 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 09, 2024, 03:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2024, 03:42 AM UTC

    This incident has been resolved.