Cint incident

Cint Platform Incident: Degraded Performance Respondent Experience (Access and Access Pro)

Minor Resolved View vendor source →

Cint experienced a minor incident on December 13, 2024 affecting Survey Router and Respondent Experience - Access/Pro, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 09:55 AM UTC
Resolved
Dec 13, 2024, 12:44 PM UTC
Duration
2h 49m
Detected by Pingoru
Dec 13, 2024, 09:55 AM UTC

Affected components

Survey RouterRespondent Experience - Access/Pro

Update timeline

  1. investigating Dec 13, 2024, 09:55 AM UTC

    We are investigating reports of degraded performance of the Respondent Experience in Access and Access Pro. Respondents may experience errors or increased load times while attempting to access surveys. Users might also encounter errors while attempting to test surveys.

  2. investigating Dec 13, 2024, 12:05 PM UTC

    We are continuing to investigate this issue and are actively working towards a feasible solution for the same.

  3. monitoring Dec 13, 2024, 12:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 13, 2024, 12:44 PM UTC

    This incident has been resolved.