Cint incident

Cint Platform Issue: Degraded Performance of Marketplace UI, Cint Exchange, Marketplace API, and Respondent Experience

Minor Resolved View vendor source →

Cint experienced a minor incident on January 4, 2025 affecting Marketplace UI and Supply API (OTS) - Marketplace and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2025, 04:07 PM UTC
Resolved
Jan 04, 2025, 05:01 PM UTC
Duration
54m
Detected by Pingoru
Jan 04, 2025, 04:07 PM UTC

Affected components

Marketplace UISupply API (OTS) - MarketplaceMarketplace APISupply LinkRespondent Experience - Marketplace

Update timeline

  1. investigating Jan 04, 2025, 04:07 PM UTC

    We are experiencing issues with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Users may intermittently encounter errors when accessing the Marketplace and Cint Exchange UI and performing various actions on the platforms such as checking project details, new survey creation, survey cloning and modification. Respondent Experience is also affected. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

  2. monitoring Jan 04, 2025, 04:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 04, 2025, 05:01 PM UTC

    This incident has been resolved.