Cint incident

Cint Platform Issue: Marketplace Respondent Experience

Critical Resolved View vendor source →

Cint experienced a critical incident on July 7, 2025 affecting Respondent Experience - Marketplace, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2025, 12:03 PM UTC
Resolved
Jul 07, 2025, 12:53 PM UTC
Duration
49m
Detected by Pingoru
Jul 07, 2025, 12:03 PM UTC

Affected components

Respondent Experience - Marketplace

Update timeline

  1. investigating Jul 07, 2025, 12:03 PM UTC

    We are investigating reports of degraded performance of the Marketplace Respondent Experience. Respondents may experience errors or increased load times while attempting surveys and Marketplace users may encounter errors when testing the respondent flow.

  2. monitoring Jul 07, 2025, 12:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 07, 2025, 12:53 PM UTC

    This incident has been resolved.