Incident Notice: Microsoft Azure Outage
Affected: Dispatch Web PlatformPublic APIiOSRouting and Itinerary OptimizationOperator APIAndroidMapsCustomer TrackerNotificationsOutbound Email ServiceOutbound SMS ServiceHome page
Cigo Tracker Outage History
Cigo Tracker is up right nowCigo Tracker had 3 outages in the last 2 years totaling 14h 20m of downtime — averaging 0.1 incidents per month.
There were 3 Cigo Tracker outages since July 18, 2025 totaling 14h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
SSL Certification Issue Affecting Import Tool and Confirmation Module Notifications
Affected: Dispatch Web PlatformOutbound Email ServiceOutbound SMS Service
Timeline · 4 updates
Incident: Web Application Outage
Affected: Dispatch Web PlatformPublic APIiOSOperator APIAndroidCustomer TrackerNotifications
Timeline · 3 updates
- investigating Jul 18, 2025, 04:28 PM UTC
Our web application is currently unavailable. We’re actively investigating the cause of the outage. Earlier today, we performed some database changes which have since been reverted. We're currently assessing whether these changes contributed to the issue and working to restore full functionality as quickly as possible. We sincerely apologize for the inconvenience this is causing and appreciate your patience while we work to resolve the problem. Further updates will follow shortly.
- monitoring Jul 18, 2025, 05:59 PM UTC
The web application is now accessible again at https://app.cigotracker.com. We are closely monitoring system performance to ensure stability and confirm that all services are functioning as expected. We were also seeing some issues accessing the Cigo Tracker landing page (https://cigotracker.com), but this was also just reestablished. Thank you for your continued patience. We’ll provide another update once the incident is fully resolved.
- resolved Jul 18, 2025, 07:10 PM UTC
The web application outage has been resolved, and all systems are currently operating normally. While we've successfully isolated the scope of the issue, there are still some contributing factors that remain under investigation. Our team is continuing to analyze the event to determine the full root cause of today's outage and to implement measures that prevent recurrence. We sincerely appreciate your patience and apologize again for the disruption.