Cigo Tracker incident
Network DNS errors from our hosting provider
Cigo Tracker experienced a critical incident on April 1, 2021 affecting Dispatch Web Platform and Public API and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 01, 2021, 09:55 PM UTC
Our cloud hosting provider seems to be experiencing some major service disruption. Our team has contacted them and we are actively looking into the service disruption.
- identified Apr 01, 2021, 09:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 01, 2021, 10:05 PM UTC
Microsoft Azure, our cloud hosting provider, is currently experiencing a widespread outage affecting our platform, and many others. For more information, you can visit: https://status.azure.com/en-us/status We apologize for the inconvenience, we're waiting for more information and resolution from them.
- monitoring Apr 01, 2021, 10:41 PM UTC
According to the last update issued by the Microsoft Azure engineering team (see: https://status.azure.com/en-us/status), traffic has been rerouted to an alternative DNS. Our services seem to have resumed. We are continuing to monitor the situation, and we will continue to provide updates.
- monitoring Apr 01, 2021, 11:15 PM UTC
Cigo Tracker and its services have recovered according to our monitoring systems. With that said, Microsoft Azure has no fully closed the incident report on their end. We will continue to monitor their infrastructure status updates and we will provide updates accordingly.
- resolved Apr 02, 2021, 12:08 AM UTC
Microsoft Azure has confirmed that the underlying DNS outage has been mitigated.