Cigo Tracker incident

Notification system internal connectivity issues

Critical Resolved View vendor source →

Cigo Tracker experienced a critical incident on June 17, 2021 affecting Outbound Email Service and Outbound SMS Service, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2021, 10:41 PM UTC
Resolved
Jun 17, 2021, 11:21 PM UTC
Duration
40m
Detected by Pingoru
Jun 17, 2021, 10:41 PM UTC

Affected components

Outbound Email ServiceOutbound SMS Service

Update timeline

  1. investigating Jun 17, 2021, 10:41 PM UTC

    We are currently investigating an connection issue to our notification system that manages sending email and SMS notifications.

  2. monitoring Jun 17, 2021, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 17, 2021, 10:56 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 17, 2021, 11:21 PM UTC

    This incident has been resolved.