Cigo Tracker incident
Network Gateway errors from our Cloud hosting provider
Cigo Tracker experienced a major incident on September 2, 2021 affecting Dispatch Web Platform and Public API and 1 more component, lasting 8h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2021, 05:02 PM UTC
We are currently investigating an issue that causes intermittent loading errors of resources across our platform and services. Our team suspects the error is linked to the Microsoft Azure DNS. An update will be provided once we have more information.
- identified Sep 02, 2021, 05:35 PM UTC
The issue has been identified. We are awaiting for further instructions from the Azure support team since the problem seems to continue to persist intermittently.
- identified Sep 02, 2021, 06:33 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 02, 2021, 06:50 PM UTC
We have implemented a temporary workaround while we await further instructions from the Azure Support team.
- resolved Sep 03, 2021, 01:03 AM UTC
This incident has been resolved, but our infrastructure team and the Azure support team are still actively monitoring specific gateways in case the problem resurfaces. We apologize for the inconvenience this has caused to your operations throughout the day, and we hope to get a root cause analysis from the Azure Operational support teams involved in this incident.