Cigo Tracker incident

Issues with routing and route optimization

Major Resolved View vendor source →

Cigo Tracker experienced a major incident on August 31, 2022 affecting Routing and Itinerary Optimization, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2022, 05:15 PM UTC
Resolved
Aug 31, 2022, 05:55 PM UTC
Duration
39m
Detected by Pingoru
Aug 31, 2022, 05:15 PM UTC

Affected components

Routing and Itinerary Optimization

Update timeline

  1. identified Aug 31, 2022, 05:15 PM UTC

    The issue has been identified with one of our third party providers, and we are working with them to resolve it as soon as possible.

  2. monitoring Aug 31, 2022, 05:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 31, 2022, 05:53 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 31, 2022, 05:55 PM UTC

    This incident has been resolved.