Cigo Tracker experienced a major incident on April 20, 2023 affecting Dispatch Web Platform and Public API and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2023, 05:36 PM UTC
We are currently investigating a partial outage that is causing our web services to be unavailable intermittently. When our service fails to load, some of our users may observe a 502 gateway error page. We apologize for the inconvenience and are working with Microsoft Azure's operational support systems team to resolve the problem as soon as possible.
- monitoring Apr 20, 2023, 05:56 PM UTC
It appears that the issue was caused by the infrastructure of our cloud vendor, which has since stabilized. Our team is awaiting confirmation from Azure's Operations Support Systems (OSS) team and we are closely observing the performance and availability of our web application.
- resolved Apr 20, 2023, 08:53 PM UTC
The incident that took place from 12:48 PM to 1:31 PM EDT (UTC -4) has been successfully rectified and the networking infrastructure has now returned to a stable-state. While we await Microsoft Azure's OSS team to furnish us with a RCA (Root Cause Analysis) in response to additional logs and information provided by us, we take this opportunity to apologize for any operational disruption that may have been caused by the partial outage. We are grateful for your patience and understanding in this matter.