Cigo Tracker experienced a major incident on November 22, 2023 affecting Dispatch Web Platform and Public API and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 22, 2023, 08:14 PM UTC
We are investigating the cause of the intermittent platform availability issue. We will post an update once we have more information.
- identified Nov 22, 2023, 08:29 PM UTC
We experienced connectivity issues between our web platform and one of our caching database services. We have identified a potential cause and implemented corrective measures. The situation appears to have been resolved, and the platform is now stable. Our team is currently conducting a thorough analysis to understand the root cause. Further updates will follow as we gather more information.
- resolved Nov 22, 2023, 10:05 PM UTC
We encountered a temporary glitch in domain name resolution, leading to connectivity issues with our caching database and causing a partial service outage. We've taken immediate measures to address the issue, and it also appears to be self-healing. The disruption occurred from 3:04 PM to 3:16 PM (ET) and briefly from 3:25 PM to 3:28 PM (ET). We apologize for any inconvenience this may have caused. Rest assured, we're proactively engaging with our cloud hosting vendor to conduct a thorough analysis and prevent future occurrences. Thank you for your understanding.