Cigo Tracker incident

Intermittently degraded service performance

Minor Resolved View vendor source →

Cigo Tracker experienced a minor incident on June 27, 2020 affecting Dispatch Web Platform and Public API and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2020, 03:00 AM UTC
Resolved
Jun 27, 2020, 03:57 AM UTC
Duration
57m
Detected by Pingoru
Jun 27, 2020, 03:00 AM UTC

Affected components

Dispatch Web PlatformPublic APIiOSRouting and Itinerary OptimizationOperator APIAndroidMapsNotifications

Update timeline

  1. investigating Jun 26, 2020, 07:19 PM UTC

    We are currently investigating an issue affecting overall platform performance intermittently.

  2. investigating Jun 26, 2020, 09:22 PM UTC

    We are still investigating the issue and making the necessary adjustments, while monitoring the current stability of the platform. Our main components are currently operating normally.

  3. identified Jun 27, 2020, 12:04 AM UTC

    The issue has been identified and a fix will be deployed later this evening. The deployment of this fix will incur some down time after 11 PM EDT (UTC -04:00).

  4. identified Jun 27, 2020, 03:07 AM UTC

    The platform will be under maintenance shortly for a fix to be applied.

  5. identified Jun 27, 2020, 03:07 AM UTC

    The platform is in maintenance mode while a fix is being applied.

  6. monitoring Jun 27, 2020, 03:28 AM UTC

    A fix has been implemented and we will be actively monitoring the results. All components are operational.

  7. resolved Jun 27, 2020, 03:57 AM UTC

    This incident has been resolved.