Cigo Tracker experienced a minor incident on December 2, 2020, lasting 7h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 02, 2020, 04:31 PM UTC
Exporting itinerary data from the planner to our remote Files server is currently not possible.
- identified Dec 02, 2020, 04:32 PM UTC
We've identified the cause of the issue to be related to a firewall configuration. We are actively working on resolving the issue.
- monitoring Dec 02, 2020, 05:00 PM UTC
We were able to resolve the networking error and we are currently monitoring the resolution.
- identified Dec 02, 2020, 05:23 PM UTC
Our initial fix seems to not have completely resolved the issue. Our networking team is actively working on resolving this problem.
- monitoring Dec 02, 2020, 07:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 02, 2020, 09:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 02, 2020, 11:36 PM UTC
This incident has been resolved.