Cigo Tracker experienced a critical incident on January 25, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 25, 2023, 03:18 PM UTC
The Cigo Tracker platform and backend systems that feed the mobile app were impacted by an outage within Microsoft Azure's networking infrastructure. The outage also impacted Microsoft 365, Teams, and Outlook. Due to this widespread outage, our systems were either fully or partially unavailable from 2:05 AM to 3:45 AM EST (7:05 AM to 9:45 AM UTC). The root cause was identified by Azure, and mitigated. This seems to have primarily impacted our customers in Europe and in the Middle East during their core hours of operation. We apologize for any inconvenience this may have caused. You can read more about the incident (Tracking ID VSG1-B90) here: https://status.azure.com/en-us/status/history/ This outage also made it to numerous online publications: - https://www.reuters.com/technology/microsoft-teams-down-thousands-users-india-downdetector-2023-01-25/ - https://www.theguardian.com/technology/2023/jan/25/microsoft-investigates-outage-affecting-teams-and-outlook-users-worldwide - https://techcrunch.com/2023/01/25/microsoft-teams-outlook-service-outage