Church Online Platform incident

Service Analytics and Transcripts Not Populating

Major Resolved View vendor source →

Church Online Platform experienced a major incident on April 30, 2022, lasting 21h 27m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2022, 08:54 PM UTC
Resolved
May 01, 2022, 06:21 PM UTC
Duration
21h 27m
Detected by Pingoru
Apr 30, 2022, 08:54 PM UTC

Update timeline

  1. identified Apr 30, 2022, 08:54 PM UTC

    We have identified an issue with service analytics not populating on the user's interface. We know situations like this can have a significant impact on your ministry & are working diligently toward a solution.

  2. identified May 01, 2022, 02:42 PM UTC

    We are aware of the issue with both service analytics and transcripts not populating. Our team is working on finding the cause and fix for this; we are deeply sorry for any issues that this may cause. Rest assure that we will have it fixed soon.

  3. resolved May 01, 2022, 06:21 PM UTC

    This incident has been resolved; please reach out to support if you have questions or concerns.

  4. postmortem May 03, 2022, 05:09 PM UTC

    Beginning early Saturday morning, we experienced an outage with the Church Online Platform engine metrics, which impacted Analytics & Transcripts. We were able to implement a fix late Sunday evening and Analytics should be working now. Unfortunately, all data related to services run on April 30th & May 1st wasn't able to be recovered. We know these issues greatly impact your ministry and, specifically, your ability to know what's happening in your ministry. We apologize for this outage and are working diligently to implement processes so an outage to this scale doesn't happen in the future.