Church Online Platform incident

Transcripts Unavailable for Week of July 17

Notice Resolved View vendor source →

Church Online Platform experienced a notice incident on July 18, 2022, lasting 13h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2022, 03:31 AM UTC
Resolved
Jul 18, 2022, 05:30 PM UTC
Duration
13h 59m
Detected by Pingoru
Jul 18, 2022, 03:31 AM UTC

Update timeline

  1. identified Jul 18, 2022, 03:31 AM UTC

    We are aware of the issue with transcripts not populating for this weekend. Our team is working on finding the cause and fix for this; we are deeply sorry for any issues that this may cause. Rest assure that we will have it fixed soon.

  2. resolved Jul 18, 2022, 05:30 PM UTC

    Our engineers have populated transcripts from this past weekend. If you are still experiencing issues seeing yours, please reach out to our support team at https://lifechurch.formstack.com/forms/church_support and we will be happy to work with you individually.