Chronograph incident

Widespread infrastructure outage

Critical Resolved View vendor source →

Chronograph experienced a critical incident on February 24, 2022 affecting Auth0 Authentication API, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2022, 04:38 PM UTC
Resolved
Feb 24, 2022, 05:54 PM UTC
Duration
1h 15m
Detected by Pingoru
Feb 24, 2022, 04:38 PM UTC

Affected components

Auth0 Authentication API

Update timeline

  1. investigating Feb 24, 2022, 04:38 PM UTC

    Our infrastructure provider is experiencing a major loss of service. Several systems are currently affected, including main APIs and web servers. We are continuing to investigate to understand the source and potential timing for restoring services.

  2. monitoring Feb 24, 2022, 05:49 PM UTC

    We are seeing affected services including API servers begin to return, though we have not seen any updates from our infrastructure provider. Log-in services continue to be affected, though these are hosted separately and thus further indicate widespread issues across the internet. We are continuing to closely monitor.

  3. resolved Feb 24, 2022, 05:54 PM UTC

    All environments and application functions have returned to operational. We are continuing to monitor our service provider(s) for latent instability but the immediate issue appears to be resolved.