Cheqroom incident

SSO authentication issues

Major Resolved View vendor source →

Cheqroom experienced a major incident on May 5, 2021 affecting Cheqroom App and Mobile apps, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2021, 11:16 AM UTC
Resolved
May 05, 2021, 05:25 PM UTC
Duration
6h 9m
Detected by Pingoru
May 05, 2021, 11:16 AM UTC

Affected components

Cheqroom AppMobile apps

Update timeline

  1. investigating May 05, 2021, 11:16 AM UTC

    Users logging in with SSO are experiencing issues. We are investigating this.

  2. identified May 05, 2021, 11:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2021, 11:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 05, 2021, 05:25 PM UTC

    This incident has been resolved.