Cheqroom incident
Datetime pickers are not showing any available options
Cheqroom experienced a minor incident on August 31, 2021 affecting Cheqroom App and Mobile apps, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2021, 06:22 PM UTC
We are currently investigating an issue with our web and mobile application where datetime pickers do not show any available options.
- investigating Aug 31, 2021, 06:26 PM UTC
We are continuing to investigate this issue.
- identified Aug 31, 2021, 06:53 PM UTC
The issue has been identified and is related to a problem performance degradation at Amazon AWS
- identified Aug 31, 2021, 07:54 PM UTC
Issues with the time options related to a performance degradation at Amazon AWS persists. Related parties continue working on a fix.
- identified Aug 31, 2021, 10:01 PM UTC
Amazon AWS has identified the root cause of the issue affecting network connectivity. Things are improving, some users are reporting slow but functioning datetime pickers. Our team continues to monitor the situation closely.
- monitoring Aug 31, 2021, 10:24 PM UTC
Our analytics show the error on datepickers is decreasing. Things are starting to look better. We keep monitoring the situation.
- resolved Aug 31, 2021, 10:55 PM UTC
This incident has been resolved.