Cheqroom incident

Custom fields appear empty on reservation detail pages

Notice Resolved View vendor source →

Cheqroom experienced a notice incident on September 7, 2021 affecting Cheqroom App, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2021, 03:53 PM UTC
Resolved
Sep 07, 2021, 04:59 PM UTC
Duration
1h 6m
Detected by Pingoru
Sep 07, 2021, 03:53 PM UTC

Affected components

Cheqroom App

Update timeline

  1. investigating Sep 07, 2021, 03:53 PM UTC

    Customers have reported custom fields appear empty on a reservation detail page. We are investigating this issue. There are no signs of data loss at this moment.

  2. identified Sep 07, 2021, 04:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 07, 2021, 04:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 07, 2021, 04:59 PM UTC

    This incident has been resolved.