Cheqroom incident

Mobile App Push Notifications

Minor Resolved View vendor source →

Cheqroom experienced a minor incident on December 19, 2024 affecting Mobile apps, lasting 21h 52m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2024, 04:15 PM UTC
Resolved
Dec 20, 2024, 02:07 PM UTC
Duration
21h 52m
Detected by Pingoru
Dec 19, 2024, 04:15 PM UTC

Affected components

Mobile apps

Update timeline

  1. identified Dec 19, 2024, 04:15 PM UTC

    We are currently experiencing a disruption in Mobile App Push Notifications. We are working to resolve a change in a vendor API causing push notifications to longer send.

  2. identified Dec 20, 2024, 05:39 AM UTC

    We have identified the issue and will be deploying a patch tomorrow

  3. monitoring Dec 20, 2024, 11:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 20, 2024, 02:07 PM UTC

    This incident has been resolved.