Chef incident

Timeouts and failed requests for package distribution infrastructure

Minor Resolved View vendor source →

Chef experienced a minor incident on August 31, 2021 affecting downloads.chef.io and packages.chef.io and 1 more component, lasting 4h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 07:00 PM UTC
Resolved
Aug 31, 2021, 11:36 PM UTC
Duration
4h 35m
Detected by Pingoru
Aug 31, 2021, 07:00 PM UTC

Affected components

downloads.chef.iopackages.chef.ioomnitruck.chef.io

Update timeline

  1. identified Aug 31, 2021, 07:00 PM UTC

    We are experiencing network performance degradation due to a vendor.

  2. monitoring Aug 31, 2021, 09:36 PM UTC

    We have implemented a workaround which should alleviate timeouts and error rates. We are continuing to monitor the upstream vendor outage.

  3. monitoring Aug 31, 2021, 09:46 PM UTC

    Error rates have improved for package distribution infrastructure. We will continue to monitor the upstream outage.

  4. resolved Aug 31, 2021, 11:36 PM UTC

    Vendor has resolved their incident.