Checkbook incident

Dashboard and Recipient Experience Loading Issues

Minor Resolved View vendor source →

Checkbook experienced a minor incident on April 18, 2025, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2025, 05:05 PM UTC
Resolved
Apr 18, 2025, 05:30 PM UTC
Duration
25m
Detected by Pingoru
Apr 18, 2025, 05:05 PM UTC

Update timeline

  1. resolved Apr 18, 2025, 05:05 PM UTC

    All systems and full functionality restored. (17:30 UTC — Apr 18)

  2. monitoring Apr 18, 2025, 05:17 PM UTC

    A preliminary fix has been released, which has restored functionality for users. Our team is continuing to monitor the situation. (17:30 UTC — Apr 18)

  3. investigating Apr 18, 2025, 05:30 PM UTC

    Partial site outage: Dashboard and recipient experience pages affected. (all API endpoints, core payment system and processing working as scheduled ). (17:05 UTC — Apr 18)